Order changes are not guaranteed. Please review the confirmation email after completing your purchase to ensure the correct item and size were chosen. 

If an order needs to be changed, please email support@hashirastudios.com. as soon as possible. All emails will be responded to as quickly as possible and we may need a day or two to respond. 

Keep in mind: 

• When sending an email please provide your order number, shipping address entered and name used to locate your order quickly. 
• Orders take approx. 2-7 business days to process before shipping.
• During holiday seasons (Thanksgiving/ Christmas) order processing may take 2-10 business days.

For address changes please email support@hashirastudios.com. Please keep in mind the production time when placing an order. We can not guarantee any address changes after a certain period. 

Keep in mind: 

• When sending an email please provide your order number, shipping address entered and name used to locate your order quickly. 
• If needing to make an address change please include the entire shipping address including street name, city, state and zip code that you would like it changed to. (including apartment or building number) 

Wash all item with cold water on a delicate cycle.

These items are made of cotton and will shrink if not washed properly.

Designs with hardware ( The Struggler items, pocket t-shirts anything with zippers, d-rings) wash on a gentle cycle and let air dry. Even washing them on their own to avoid them snagging on other items of clothing.

Designs with puff print ink, wash inside out. Hang or lay flat to dry to help minimize ink cracking. Puff print is heat activated make sure to avoid the dryer and ironing / steaming these sections.

If you put anything in the dryer use the no heat option.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Custom/ Import Duty Fees are not included in the amount paid for shipping. We currently do not offer this service to calculate the amount before processing an order.

Duties and Taxes are not calculated during checkout when completing your purchase.

For some countries duties or taxes may not be collected during checkout and will be collected during delivery.

for additional questions regarding international shipping please email our support team at support@hashirastudios.com

DOMESTIC

You will need to contact the postal service handling your delivery. Once your package is handed over we are no longer responsible for your package.

INTERNATIONAL 

You will need to contact your local postal carrier to arrange another delivery attempt. If USPS or UPS were chosen they hand over your package to your local postal service for delivery. If DHL was chosen you will need to contact them. 

A package can be returned due to a few reasons. Below are the most common. 

• Insufficient Address 
• Customer failed to provide a complete shipping address. (Common mistakes are no street number, failed to provide apartment number, wrong city or zip code entered)
• Unable to Forward 
• Person is no longer at this address. ( Common reasons are a recent move, If living on campus and away on holiday)
• Shipping address mistake.

There are other reasons a package may be returned to the sender if the carrier is unable to deliver the package.

If your package is being returned to us we will follow up with you once we have received it. We won't know the reason for the return until we review packages. 

Returned orders are reviewed twice weekly. 

If the package was returned due to an insufficient address or was unable to be forwarded we will confirm the shipping address with you before repacking and sending out the order again.

If the error was due to the customer's mistake the customer will be responsible for the new shipping cost to repurchase a new shipping label. A member from our support team will reach out on how to proceed if you would like us to send out the package again otherwise a refund will be issued for the items only. 

Once a refund has been issued it can take 2-5 business days to process before the funds show back on your end. 

International refunds may take an additional few days to clear.

Returns will not be accepted since the majority of our items are made to order. Some designs may be eligible for a size exchange. See below for exchange policy. 

Items marked as final sale cannot be returned or exchanged. 

International orders will not be accepted for a return or exchange.

We may allow size exchanges for a few designs within 3 days of receiving your order. You will need to contact support@hashirastudios.com to know if your items are eligible.

Customers will be responsible for all shipping costs associated with processing a return  or exchange. The cost of the return shipping label will be deducted from your refund amount for the item only if a return is made.

For size exchanges you will be invoiced both the cost of the return shipping label and new shipping label to send the item back once your return is received. Your item will be shipped out once the invoice has been paid to process the size exchange. 

Products must be returned unworn, unwashed, in their original condition and packaging or in a secure parcel ( returns/ exchanges will not be accepted if the item is returned only in the dust bag it came in. Place the return in a secure parcel to avoid damage during shipping. ) . Please include the original order packing slip in your return if possible. 

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Lint MUST be removed before sending the items back, failure to do so will result in your return/ exchange being denied. 

If your return fails to meet the criteria it will be returned to you as is. Customers will still be responsible for the shipping cost if a return is not accepted to send the item back to you.  

If your item is not returned to the postal carrier within the 3 business days it will no longer be accepted and the shipping label will be voided. 

International orders will not be accepted for a return or exchange.

After reviewing entire FAQ section and would would like further information please email our support team at 

support@hashirastudios.com 

Please allow 1-2 business days for a response. Emails received after 5pm on Thursdays will not be responded to until the following Monday.